Job Description

Assistant Director of Restaurant Operations – The Skinny Pancake

The Skinny Pancake, a Vermont-based creperie dedicated to local food and community connection, is seeking a dynamic, proactive, and experienced Assistant Director of Restaurant Operations to lead our team at the Burlington International Airport. With restaurants in Vermont, New York, and Massachusetts, we’re growing—and we need a hospitality-driven leader who is ready to enhance guest experiences, support team development, and ensure operational excellence.

This key leadership position includes overseeing kitchen operations and supporting the Director of Restaurant Operations. Hospitality is a team sport, so our managers cross-train across all areas to step in as needed and ensure smooth operations and satisfied guests. 

Qualifications:

• 3+ years in varied restaurant positions, including cooking, guest service, and supervisory experience
• 2+ years of restaurant general management experience
• Availability for 8–10 hour shifts between 4:00 AM and 10:00 PM, including weekends and holidays
• Strong hospitality spirit with the ability to coach, develop, and motivate others
• Excellent communication skills and the ability to build positive relationships with guests, team members, airport partners, and security personnel in a dynamic airport environment
• Experience in high‑volume, fast‑paced settings with the ability to stay calm and solution‑focused
• Comfortable jumping in wherever needed to best support the team and maintain smooth operations
• Ability to pass a post‑offer, fingerprint‑supported criminal background check (required for airport badging)

Responsibilities include, but are not limited to:

• Acts as second in command after the Director of Restaurant Operations and covers their time off
• Actively works in all areas of the BTV restaurants, collaborating and upholding our standards of excellence and hospitality
• Honest, hardworking, and compassionate management
• Meet and exceed financial and profitability goals
• Coach and develop team members
• Oversee food inventory, quality, and safety
• Timely payroll processing and scheduling

Our Benefits Include:

• Competitive base salary of $70,000 - $75,000 plus performance-based quarterly bonus
• 12 days of accrued Paid Time Off are available after 6 months of employment
• Comprehensive paid training
• Health insurance (BCBS) with two plan options and a *50% company contribution (*varies by plan)
• Options for dental and vision insurance
• Health Savings Account (HSA) access
• Employee Assistance Program (EAP)
• Community Supported Agriculture (CSA) cost share program
• Free shift meals and team member dining discount
• 401K plan with company match after first year of employment
• Career development opportunities – we are growing, and so can you!
• And much more…

We want to hear from you if you’re qualified and curious to learn more about this exciting opportunity!

Skinny Pancake is an Equal Opportunity Employer:

All qualified applicants will be considered for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military, and veteran status.

*All benefits are subject to the guidelines contained in the employee handbook.

Love Local. The Skinny Pancake is on a mission to change the world by building a safer, healthier, and more delicious food shed while creating everyday enjoyment that is both fun and affordable. Please join us.

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