Job Description

At Chick-fil-A, the  Back of House Manager role is more than just a job; it’s a leadership opportunity. In addition to working directly for an independent Owner/Operator, BOH Managers play a critical role in developing people, executing operational excellence, and protecting the Chick-fil-A brand through high food quality, speed, accuracy, and safety standards.

Back of House Managers are responsible not only for food production, but for  leading, coaching, and holding the kitchen team accountable while ensuring every guest receives the consistent, high-quality experience Chick-fil-A is known for.

Position Type

• Full-Time
• Availability required for peak periods (breakfast, lunch, dinner, Fridays, Saturdays, and holidays).

Our Benefits Include

• A fun, fast-paced work environment where you can positively influence others
• Flexible scheduling (closed on Sundays)
• Direct development from an experienced Owner/Operator and senior leadership
• Intentional leadership growth and advancement opportunities
• Competitive pay
• Scholarship opportunities

Back of House Manager Responsibilities

Leadership & Team Development

• Lead BOH shifts with confidence, presence, and urgency
• Coach, train, and develop BOH Team Members and Shift Assistants
• Set expectations and model professionalism, communication, and Chick-fil-A culture
• Hold team members accountable to food safety, speed, accuracy, and cleanliness standards
• Support onboarding, training, and development across all BOH positions

Operations & Execution

• Ensure food is prepared, cooked, assembled, and served safely, accurately, and efficiently
• Maintain strong, clear communication with FOH leadership
• Manage shift flow, positioning, and staffing during peak and non-peak hours
• Drive speed of service, food quality, and order accuracy
• Support food cost control, waste awareness, and inventory organization
• Oversee all BOH stations, including breading, fries, boards, and prep

Food Safety & Standards

• Enforce Chick-fil-A food safety and cleanliness standards at all times
• Ensure proper use of kitchen equipment and promptly report maintenance issues
• Maintain a clean, organized, and inspection-ready kitchen
• Stay up to date with new products, procedures, and system changes

Administrative & Accountability

• Complete opening, closing, and shift leadership responsibilities
• Participate in leadership meetings, training, and performance conversations
• Model reliability, ownership, and sound decision-making under pressure
• Collaborates with Director and Executive Director of Operations

Measurable Performance Expectations

• Maintain BOH Speed of Service targets
• Ensure Food Safety and RQA standards at 95–100%
• Achieve consistent order accuracy scores
• Maintain waste, portioning, and food cost within benchmarks

Leadership Expectations

• Leads through service and example
• Communicates with clarity and respect
• Gives timely feedback and corrects with care
• Upholds CFA values: Stewardship, Excellence, Integrity, and Care
• Supports a team culture of trust, commitment, and accountability

Preferred Experience & Qualifications

• Strong preference for candidates with prior Chick-fil-A experience
• Applicants with Chick-fil-A experience must be able to provide a  referral or reference from their previous Operator or senior leadership
• Candidates without Chick-fil-A experience will still be considered , but must have:
• At least three verified professional references
• Demonstrated experience in  hospitality, kitchen operations, and people leadership
• A proven track record of leading teams in fast-paced, high-expectation environments
• Must provide a resume and 2 references at time of application

General Qualifications & Requirements

• Consistent, reliable, and accountable
• Leadership mindset with a passion for developing people
• Professional, positive, and calm under pressure
• Strong interpersonal and communication skills
• Detail-oriented with high operational standards
• Able to multitask and prioritize effectively
• Works well independently and within a leadership team
• Able to work a flexible schedule, including peak shifts
• Ability to lift and carry up to 50lbs regularly
• Ability to stand and move for extended periods

We are looking for a leader who wants to grow, invest in others, and help us deliver exceptional experiences. If this sounds like you, we’d love to talk.

Must provide resume and 2 references required.

Most Chick-fil-A® restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own employment matters.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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