Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.
Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.
As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.
We are hiring service-focused individuals to join our team as Customer Service Agents . In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.
High school diploma or GED
Must be at least 18 years of age
Preferred:
Prior call center or customer service experience
Bilingual (Spanish/English) preferred but not required
Familiarity with phone-based or computer-based support environments
Authorized to work in the United States
U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
Ability to follow detailed processes and meet performance expectations
Strong communication and active listening skills
Comfortable navigating computer applications and web-based tools
Ability to work independently and remain accountable to schedules
Flexible scheduling options after certification
Paid training following successful client certification
W2 employment structure with payroll, protections, and stability
Paid time off and optional supplemental insurance (Aflac)
Household telehealth access through MDLive
Access to performance-based incentives
Career advancement pathways into support, QA, and leadership roles
All applicant information is kept confidential under EEO guidelines
Please Note:
This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.
Follow us on Facebook at:
...: About Us: Serving the Columbus, Shelbyville, Edinburgh, Franklin, Seymour, North Vernon, and the surrounding counties, Express Employment Professionals is a full-service staffing agency specializing in Industrial, Warehouse, Administrative, Skilled Manufacturing,...
...Management Services (DMS) provides Design-Build and General Construction Services on demolition, new construction, renovations,... ...facilities and military installations. The construction Site Safety & Health Officer (SSHO) is responsible for developing and reviewing the...
...you enthusiastic and friendly, and want a job where you can make a difference each day? If so, considering joining Miller's as a Housekeeping Assistant. As a Housekeeping Assistant at Millers, you are responsible for the general cleanliness and sanitation of patient...
...Speech Language Pathologist (SLP) Pediatric Outpatient Clinic Lake Havasu, AZ 13-Week Assignment | 36 Hours per Week $65$71 per hour Start Date: ASAP Opportunity for Permanent Placement We are seeking a Travel Speech Language Pathologist...
...Drive change that matters. Build the partnerships shaping a sustainable future.~ Do you want to work with leading organizations to... ...youlldrive business developmentat a strategic level acrossFashion & Sporting Goodssectorinthe US.You will build andmaintain...