Job Description

At Promise Healthcare, our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality, equitable healthcare to people of all ages. Our vision is to be a catalyst for positive change, shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind.

Be a part of a team that values excellence, equity, and community. If you're ready to lead with passion and precision, apply now to become our Clinical Assistant and help us make a lasting impact on the future of healthcare.

The Clinical Assistant provides delegated clinical and administrative support to an assigned RN Team Supervisor. This role functions as an extension of the RN, carrying out tasks that do not require RN-level assessment or clinical judgment, in accordance with scope of practice, training, and competency. The Clinical Assistant does not function independently; work is prioritized and directed by the RN Team Supervisor. This position functions under the clinical supervision and delegation of a Registered Nurse and does not independently assess or manage patients.

ESSENTIAL DUTIES & RESPONSIBILITIES -

Clinical Support :

• Performs clinical tasks delegated by RN per protocol and competency

Patient Outreach & Follow-Up :

• Conducts outreach calls and reminders
• Follows scripted protocols for lab and visit follow-up
• Supports care gap closure activities
• Escalates clinical concerns promptly to RN supervisor/provider as appropriate

Documentation & Workflow Support :

• Enters clinical data into EHR
• Tracks referrals, labs, and follow-up tasks
• Supports prior authorizations and care coordination workflows

Team Collaboration :

• Participates in daily huddles with RN/team
• Communicates task status and barriers
• Supports team-based care goals

Misc. :

• Proficiency with electronic health record systems
• Ability to work effectively with individuals from diverse cultural and socioeconomic backgrounds.
• Excellent communication, interpersonal, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment while ensuring confidentiality.
• Willingness to work under RN supervision and delegation
• Reliability and task follow-through
• Openness to coaching and feedback
• Team-oriented mindset

MINIMUM QUALIFICATIONS -

• High school diploma or equivalent
• Graduation from an accredited MA or LPN program or equivalent documented clinical experience
• Either:
  • Current MA certification (CMA, RMA, NCMA, or equivalent) OR
  • Current, unrestricted LPN license in the state of practice

EDUCATION / EXPERIENCE REQUIREMENTS:

• CPR certified (BLS) or ability to obtain.
• 2 to 5 years of clinical experience in: Ambulatory care, primary care, FQHC, or community health preferred.
• Entry-level candidates acceptable with structured onboarding.
• Maintains required licensure or certification as appropriate.
• Is comfortable with the pace of primary care, working with an interdisciplinary team, and has strong communication skills.
• Working knowledge of the NextGen EMR system highly preferred.
• Knowledge of Microsoft programs with the ability to effectively communicate using Outlook/TEAMS.

AMAZING BENEFITS :

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• FSA
• Health insurance
• Life insurance
• Earned Time Off

Proposed salary range: $37,500 to $56,000; based on experience and licensure.

About Promise : Based in Champaign, Illinois, Promise Healthcare is a Federally Qualified Health Center (FQHC) dedicated to improving the health of the community through treatment, prevention, and education. We serve all patients regardless of their ability to pay for services and provide robust patient support and enabling services. Promise has deep roots in Champaign's underserved communities and serves a diverse population. Approximately 30% of our patients are Spanish speaking. Champaign-Urbana is a growing, diverse community of 195,000 residents and home to the Big-Ten University of Illinois. Champaign-Urbana is located between Chicago, St. Louis, and Indianapolis. Champaign is 2.3 hours from the Chicago O'Hare International Airport with daily train transportation.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Completed background check and drug screen required prior to start date.

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