CoxHealth Contact Center Specialist II Job at DayToDay Health, Springfield, MO

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  • DayToDay Health
  • Springfield, MO

Job Description

This position is designed for existing employees transitioning from specialty clinics to Contact Services.

  • Summary: The Contact Center Specialist II manages consumer interactions to deliver excellent customer service, including answering inquiries, directing calls, and coordinating clinic scheduling to ensure easy access to providers.
  • Requirements: High school diploma or equivalent; at least 1 year of customer service experience or 6 months in a Contact Center Specialist I role; preferred 2+ years healthcare or call center experience.
  • Skills: Strong empathy, problem-solving, teamwork, time management, professional communication, proficiency in Microsoft Office and healthcare programs, multitasking, and timely decision-making.

No licensure or certification is required.

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