Customer Onboarding Manager Job at WOLF, Austin, TX

UGFnSVVVWEM0VU5MMm52UFU2OVMrNjZBdnc9PQ==
  • WOLF
  • Austin, TX

Job Description

is seeking a proactive, organized Customer Onboarding Manager to lead new B2B clients through the onboarding process—from contract signature to go-live. You'll own the customer relationship during the onboarding stage of the customer lifecycle, managing timelines, configuring the Wolf platform to meet client-specific workflows, and training users to ensure success and value realization within a 60–80 day window.

You’ll report to the Director of Implementation and collaborate cross-functionally with Sales (to align on client goals and handoffs), Product and Engineering (for technical setup and issue resolution), and Customer Success (to transition accounts post-launch).

The ideal candidate can juggle multiple projects and deliver a high-touch, consultative onboarding experience. You bring with you a blend of project management skills, customer-facing communication skills, and technical aptitude to handle software configuration and troubleshooting. By executing onboardings effectively, you’ll play a pivotal role in accelerating customer activation and setting the stage for long-term account growth.

Responsibilities

The primary responsibilities of the Customer Onboarding Manager will include:

  • Project Management: Own onboarding from kickoff to launch, creating tailored project plans, managing timelines, and leading regular status calls.
  • Client Training: Deliver remote and/or on-site training to educate admins and end-users on best practices and effective platform usage.
  • Platform Setup: Configure platform settings, workflows, user roles, integrations, and templates to match client needs.
  • Issue Resolution: Triage and resolve onboarding issues by troubleshooting or coordinating with Product and Engineering.
  • Client Liaison: Act as the main point of contact during onboarding—building relationships, communicating updates, and setting expectations. Build and maintain positive working relationships with a variety of client stakeholders.
  • Adoption & Activation: Monitor engagement, encourage platform usage, and keep clients on track to reach onboarding milestones and ultimate platform activation..
  • Process Improvement: Contribute to refining our onboarding playbook through feedback and internal learnings.

Why It’s Exciting to Work at Wolf

Wolf.xyz is a fast-growing, venture-backed startup based in vibrant East Austin, where we’re building industry-defining technology to change how people find and secure work. Our whitelabeled B2B Staffing Platform as a Service (SPaaS) is reimagining staffing from the ground up—bringing speed, efficiency, and modern tools to an industry ready for transformation. At Wolf, you’ll be part of a passionate team working on real-world problems that impact how jobs are filled every day. You'll have a front-row seat to a high-growth startup environment, with the ability to make a tangible impact on the success of both our clients and our company.

Job Tags

Contract work, Remote job,

Similar Jobs

Miller's Health Systems

Housekeeping Assistant Job at Miller's Health Systems

 ...you enthusiastic and friendly, and want a job where you can make a difference each day? If so, considering joining Miller's as a Housekeeping Assistant. As a Housekeeping Assistant at Millers, you are responsible for the general cleanliness and sanitation of patient... 

ROMAN EMPIRE ABA SERVICES

Registered Behavior Technician/RBT/BCAT Job at ROMAN EMPIRE ABA SERVICES

 ...Registered Behavior Technician (RBT) or BCAT Bachelor's Degree and educational coursework completed in the areas of: Psychology, Child Development, Special Education, or a...  ...disorder (ASD) in their home Part-time entry level role with flexible hours Great... 

Cortica

Entry-Level Play-Based Behavior Therapist Job at Cortica

 ...difference while gaining hands-on experience in psychology, education, and healthcare. All experience Levels are welcome to apply. Well train you and cover...  ...is a plus!) High School Diploma or equivalent, Bachelors or Masters Degree Willingness to obtain your... 

Akima

Cyber Security Engineer Job at Akima

 ...Tuvli is looking for a Cyber Security Engineer to work in Albuquerque, NM. We are looking for a Cyber Security Engineer to help us protect our systems and networks from cyber threats. As a cybersecurity engineer, you will be responsible for designing, implementing, and... 

Steris Corporation

Senior Engineering Project Manager Job at Steris Corporation

 ...At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The role will report to the Reprocessing Product Development Program Management...