Job Description

Temporary Customer Service Representative

Temporary

Portland, Maine

Temporary 3+ months. $20-24/hr.

Job Summary:

We are seeking a dedicated and personable Customer Service Representative (CSR) to join our client’s growing team. The CSR will act as a liaison between the company and its customers, assisting with inquiries, resolving complaints, and ensuring a high level of customer satisfaction. The ideal candidate will be an excellent communicator, problem-solver, and team player.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone or email.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Maintain customer records by updating account information.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Maintain a positive, empathetic, and professional attitude toward internal and external customers at all time

Qualifications:

• High school diploma or equivalent
• Proven customer support experience or experience in inside sales.
• Strong phone contact handling skills and active listening.
• Comfort learning new computer systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Working Conditions: Weekday/daytime shift

About ProSearch

ProSearch, Inc. was established in Portland, Maine, in 1994 to provide companies with a full range of search, staffing and contracting services, specializing in the functional areas of information technology, accounting and finance, sales and marketing, customer service, human resources, and office support utilizing a consultative approach. Today, ProSearch serves companies across Maine, New Hampshire, and the Greater Boston area, and is expanding to support clients nationwide, with employees at work across the entire country. ProSearch, Inc. strives to develop true partnerships with client companies and candidates to fully understand and satisfy their employment needs

Equal Opportunity Statement

ProSearch is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other protected status under local, state, or federal law.

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