Customer Service Representative
Pay: $22/hr
Location: Onsite in Torrance, CA
Duration: 3 month, W-2, Contract (Starts 6/2)
Working in a team environment, provide superior customer service as related to the overall follow-up and processing of customer orders and inquires;
Duties:
* Promptly and professionally process all customer orders and inquiries using primarily EDI orders
* Participate in all order and data entry functions and all related customer service issues
* Ensure 100% order accuracy for all parts of our customers' orders
* Continuously learn product fundamentals, basic features and benefits for ne w product introductions
* Manage customer contracts ( OM stocking programs )
* Process all customer orders and quotations in compliance with corporate policies and procedures
* Maintain consistent documentation and files on all customers, distributors and potential customers within the given sales territory
* Provide high quality customer service and develop strong customer relationships
* Pro-actively manage our customers corporate product life cycle - new product introductions, new applications through a solid understanding of our products
* Ability to learn and demonstrate product fundamentals and basic technical knowledge
* Maintain quality and up-to-date customer information regarding shipment methods, credit terms, existing and new part numbers, new applications, changes in ordering patterns, etc.
* Link all pertinent information to that particular customer within the CRM system
* Create and process SDR's when necessary
* Work closely and assist Business Development and Sales Engineers
* Provide basic training of corporate policies and procedures as requested.
* Assist the Accounts Receivable Department in collecting delinquent payments as requested.
* Provide market feedback to help improve our lead-times, service, or other functions valued by our customers;
Requirements:
* High School Diploma and 1-2 years of related experience;
* Excellent verbal communication skills;
* Interpersonal skills. Focused on resolving conflict;
* Good computer skills.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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