Who We Are
Everyone has their own journey. For Greg and Joanne Starkman, their path was illuminated by their love for family, health and beauty for people and the planet. When the seasoned beauty professionals were learning to navigate busy careers and raising a family with a special-needs daughter, the most memorable advice they received was, “trust your inner sense."
Fueled by passion, personal purpose and a call to service, the visionary couple founded Innersense Organic Beauty in 2005, bringing the highest quality organic ingredients and pure actives to professional hair care.
Innersense Organic Beauty is an award-winning global leader in hair care with a complete range of safe, sustainable, and cruelty-free products that deliver pure performance and salon-quality results. As a B-Corp certified company, Innersense is committed to a path of integrity, transparency and wellbeing for people and the planet.
Customer Success Specialist
The Innersense Organic Beauty Customer Success Specialist is a key member of the Customer Success team who interfaces directly with existing wholesale customers to build brand loyalty and retention, customer appreciation and satisfaction, enhance brand visibility, and ultimately increase recurring revenue.
This position requires strong relationship building skills, organization, creativity, experience, self-directed execution, and to be detail oriented. This person will approach challenges with curiosity and tenacity, has strong written and communication skills, develops strong product knowledge, enjoys interacting with customers and internal departments, and is capable of multitasking and managing dozens of open tasks simultaneously.
Customer Engagement & Outreach
Account Management
Collaboration & Cross-Functional Support
Reporting & Continuous Improvement
Performance Expectations
Skills and Requirements:
This is a regular, full-time, hourly, in-office position located at our headquarters in Concord, California.
You must be available to work during business hours: Monday – Friday, 8:30-5:00P PST and may occasionally require extended hours during weekdays and weekends.
Target Salary Based on Experience
The standard range for this position is $25-$30 per hour plus bonus
Compensation offered will be determined by factors such level, job-related knowledge, skills, experience, and competitive bonus achievement. Certain roles may be eligible for variable compensation and benefits.
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Innersense Organic Beauty offers a generous benefits package that includes: Competitive Compensation, Medical, Dental, Vision, Parental Leave, Flexible Spending Accounts, 401k program with match, Paid Time Off (including holidays and Volunteer Days) for all eligible employees. Applicants must be at least 18 years old to apply.
Innersense Organic Beauty is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, race, and any other characteristic protected by State and Federal law.
We thank you for your interest in a career opportunity with Innersense Organic Beauty. Due to high volume, only those applicants selected for an interview will be contacted.
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