Peraton is heavily involved in IT and telecommunications services for this program. The company manages a comprehensive outsourcing contract that includes handling the county's information technology infrastructure and telecommunications needs.
Peraton is seeking a End User Services Manager to join our team of qualified, and diverse individuals.
This position is located on-site 4 days per week in San Diego, CA.
The End User Services Manager is responsible for overseeing the delivery, performance, and continuous improvement of all end-user IT services across the organization. This role ensures consistent and high-quality service experiences, manages desktop and hardware support operations, and leads a team of technical professionals supporting end-user systems, devices, and services. The End User Services Manager acts as a key escalation point and has the authority to secure and allocate resources as needed to maintain operational excellence.
Day to Day Roles Responsibilities: End User Support & Delivery
Hardware & Infrastructure Support
Team & Resource Management
Operational Excellence
Basic Qualifications:
High School diploma and 10 years of experience, may have supervisory or lead experience
5 years of experience in IT support or service delivery, including at least 2 years in a leadership capacity managing or supervising technical teams.
Proven track record of overseeing desktop support operations, hardware technicians, and local data center infrastructure, ensuring consistent and reliable service.
In-depth knowledge of IT Service Management (ITSM) practices, with a strong preference for candidates holding ITIL certification.
Demonstrated experience in managing and tracking Service Level Agreements (SLAs), generating performance reports, and driving continuous service improvement initiatives.
Hands-on experience supporting print services, including enterprise printer fleet management and troubleshooting.
Strong leadership skills with the ability to mentor and develop high-performing teams, combined with excellent communication, organizational, and problem-solving abilities.
Proficiency in service delivery oversight and day-to-day IT operations management across distributed support teams.
Ability to lead and optimize desktop support and infrastructure services in alignment with organizational goals.
Skilled in performance monitoring, escalation management, and ensuring adherence to SLA targets.
Experience coordinating with vendors, overseeing procurement processes, and managing service contracts.
Adept at managing technical workflows, ticket queues, and ensuring timely issue resolution.
Preferred Qualifications:
Bachelor’s degree in information technology, computer science, or a related field, or equivalent practical experience in enterprise IT environments.
Target Salary Range: $112,000 - $179,000. This represents the typical salary range for this position based on experience and other factors.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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