AYANA Hospitality is looking for an accomplished Executive Assistant Manager to join our prestigious AYANA Komodo resort. In this pivotal role, you will assist the General Manager in the efficient management of hotel operations, ensuring a seamless guest experience and maintaining high standards across all departments. The ideal candidate will bring a wealth of experience in the hospitality industry, coupled with exceptional leadership skills and a passion for guest service.
Responsibilities
Support the General Manager in overseeing daily operations of AYANA Komodo
Enhance guest satisfaction by ensuring all departments are aligned with hotel standards and guest expectations
Monitor staff performance and conduct training sessions to promote professional development
Implement operational strategies and policies to achieve business goals
Assist in financial planning, budgeting, and resource management
Conduct regular quality inspections throughout the premises
Resolve guest concerns and inquiries promptly and effectively
Participate in strategic decision-making and contribute to the hotel’s marketing initiatives
At least 5 years of management experience in the hospitality industry
Strong leadership and team management abilities
Exceptional communication and customer service skills
Proficient in hotel management systems and Microsoft Office Suite
Ability to remain calm and composed in high-pressure situations
Fluency in English; knowledge of additional languages is advantageous
Bachelor's degree in Hospitality Management or a related field preferred
Demonstrated problem-solving skills and a strong guest-oriented attitude
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