Field Service Technician Job at KR WOLFE INC., Bridgeport, CT

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  • KR WOLFE INC.
  • Bridgeport, CT

Job Description

Field Service Technician
In the role of Field Service Technician (FST), you will perform installations, repairs, and preventative maintenance of healthcare equipment.

Duties and Responsibilities
  • Install, troubleshoot, and repair healthcare equipment for clients.
  • Employee must accurately complete daily timecard, document work activities extensively through notes and pictures, complete and manage one’s own expense reports, and various other forms and documents as a regular course of business. All of which must be done daily.
    • Employee will prepare documents using Microsoft Office Suite (Excel, Word, Outlook, etc.)
  • Employee must demonstrate professional etiquette with team members, superiors & clients always.
    • Employee shall always demonstrate strong oral and written communication skills.
    • Employee must always demonstrate positive customer communication.
    • Employee will be required to solve problems, escalating matters to KRW leadership as necessary.
    • Employee shall care for and ensure all company and client property remains in good condition.
  • Employee must always maintain environmental awareness. 
  • Employee must always adhere to safety measures.
  • Occasional overnight travel may be required.
Job Duties
  • Communicate with Field Manager / Client Representatives
    • Communicate with project point of contact to review work to be performed and to understand where the equipment will be installed.
    • Report any discrepancies in scope work and/or inventory issues to the Team Lead and/or Project Manager.
    • Communicate in real time any issues that may arise during the project.
  • Schedule
    • Arrive to project on time as scheduled.
    • Report any delays that could cause issue with meeting customers completion timelines.
  • Installations
    • Read and interpret installation diagrams and blueprints.
    • Communicate with Team Lead and/or client representatives to determine installation locations and placement.
    • Removal of existing dispensers.
    • Installation of wall-mounted liquid & chemical dispensers.
    • Keep work area clean at all times and remove any trash or old dispensers from the work area.
  • Provide Detailed Reports and Photos for work completed
    • Complete detailed sign-off for work performed (A template will be provided).
    • Provide photos showing work performed.
    • Document any issue that arise with photos and detailed notes. (This will also need to be reported to field manager in real time).
    • Upload photos and sign off into company system.
  • Manage Clients Parts Inventory
    • Prior to beginning installation, you will need to identify all inventory is onsite.
    • Report any damaged or broken inventory immediately.
      • You will want to record part number and provide photos.
      • These units will need to be placed back in their box.
  • Training 
    • Installation documents and videos will be provided to review prior to the beginning of any project.
Experience Required:
  • High School Diploma or GED
  • 1+ years of field service experience
  • Proficient working with all standard hand tools, power drills, levels, etc.
  • 1+ years of experience working with Microsoft Office
  • 1+ years of experience in the use of mechanical and hand tools and service test equipment
Preferred Qualifications:
  • Technical degree in areas such as Construction, Plumbing, Electronics, Computer Repair
  • Associate degree in engineering, science, or technical field
  • Previous professional experience in Construction, Plumbing, Electronics, Computers
  • Customer-facing experience.

Job Tags

Full time, Immediate start,

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