Job Description

Title: Consumer Loan Specialist

Conditions: Fully On-site

Location: Columbus OH, 43231

Duration: 3-Month C2H

Hours: 8am-5pm

Pay Rate: $16-17/hr

Conversion Salary : $20-25/hr

Interview Process: 1&D virtual (1 hour)

REQUIRED SKILLS:

• HS Diploma
• 1+ years' experience customer service-related position
• Working knowledge of Excel, Word, and Access
• Experience with Auto Titles
• Attention to detail
• Professional written and verbal communication skills

Plusses:

• Banking experience
• Experience with Consumer loan documents
• Experience with Fraud Claims

DAY TO DAY:

Primary responsibilities of this role are:

• Analyze collateral documentation and loan information in the bank's servicing system (Hogan) and as needed, update collateral records in loan servicing system
• Follow up with business partners regarding missing or insufficient documents
• Research and verify lien position on UCCs and titles for loans secured by RVs, vehicles and boats and also analyze loan status to determine the appropriate resolution
• Prepare customer communication
• Manage workflow to ensure SLA's are met or exceeded.

Additional responsibilities may include:

• Assist with other collateral related tasks as needed (including continuations of UCCs, or other ongoing maintenance)
• Work with outside agencies (Bureau of Motor Vehicles, Clerk of courts, lending institutions and dealers) to resolve problems
• Some clerical/administrative functions including receipt of documents, department mail delivery, and other duties as assigned

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