Job Description

Why You Want to Work Here:

Join a mission-driven organization that values collaboration, flexibility, and exceptional service to its community. Enjoy a supportive hybrid work environment, competitive benefits for part-time employees, and opportunities to make a direct impact on member engagement and satisfaction. With a strong emphasis on professional development, work-life balance, and a team-oriented culture, this is an ideal role for someone who is passionate about customer relations and meaningful member experiences.

Responsibilities:

• Serve as a key point of contact for member inquiries via phone and email, providing prompt and professional assistance.
• Support the full membership lifecycle, including processing new applications, renewals, and batch transactions in coordination with internal departments.
• Assist international members with applications and payments as needed.
• Provide consistent phone queue coverage during business hours.
• Collaborate on member recognition initiatives, including awards and anniversary campaigns.
• Research and resolve undelivered mail issues by updating member addresses to ensure accurate communications and benefits delivery.
• Work with the finance team to reconcile member transactions, process payments, and resolve billing discrepancies.
• Support the development and maintenance of internal procedures and best practices for the department.
• Gather member feedback and contribute ideas for improving member recruitment, retention, and engagement.
• Manage the internal survey request process in coordination with stakeholders.

Requirements:

• Associate degree or equivalent experience; bachelor’s degree preferred.
• At least 2 years of customer service or membership support experience.
• Excellent oral and written communication skills.
• Strong organizational skills and the ability to manage multiple tasks and projects efficiently.
• Collaborative, team-oriented mindset with a service-first approach.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
• Experience with association management software (e.g., iMIS) is a plus.

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