Membership Assistant Job at ROCS Grad Staffing, Alexandria, VA

UGFnTVZVREM0VWhIMjMvR1VhNVQrSytDdVE9PQ==
  • ROCS Grad Staffing
  • Alexandria, VA

Job Description

Why You Want to Work Here:

Join a mission-driven organization that values collaboration, flexibility, and exceptional service to its community. Enjoy a supportive hybrid work environment, competitive benefits for part-time employees, and opportunities to make a direct impact on member engagement and satisfaction. With a strong emphasis on professional development, work-life balance, and a team-oriented culture, this is an ideal role for someone who is passionate about customer relations and meaningful member experiences.

Responsibilities:

  • Serve as a key point of contact for member inquiries via phone and email, providing prompt and professional assistance.
  • Support the full membership lifecycle, including processing new applications, renewals, and batch transactions in coordination with internal departments.
  • Assist international members with applications and payments as needed.
  • Provide consistent phone queue coverage during business hours.
  • Collaborate on member recognition initiatives, including awards and anniversary campaigns.
  • Research and resolve undelivered mail issues by updating member addresses to ensure accurate communications and benefits delivery.
  • Work with the finance team to reconcile member transactions, process payments, and resolve billing discrepancies.
  • Support the development and maintenance of internal procedures and best practices for the department.
  • Gather member feedback and contribute ideas for improving member recruitment, retention, and engagement.
  • Manage the internal survey request process in coordination with stakeholders.

Requirements:

  • Associate degree or equivalent experience; bachelor’s degree preferred.
  • At least 2 years of customer service or membership support experience.
  • Excellent oral and written communication skills.
  • Strong organizational skills and the ability to manage multiple tasks and projects efficiently.
  • Collaborative, team-oriented mindset with a service-first approach.
  • High attention to detail and accuracy.
  • Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
  • Experience with association management software (e.g., iMIS) is a plus.

Job Tags

Part time,

Similar Jobs

Vitalief Corporation

Remote Customer Service Position Job at Vitalief Corporation

 ...Remote position] Job Type: [Full-time or part time] Reports To: [Customer...  ...Flexibility with scheduling and work hours - Other requirements which...  ...Vision insurance - Work from home Shift: -8 hour shift -Day shift -Evening shift Weekly day range: -... 

The H&K Group

Rock Truck/Water Truck Driver Job at The H&K Group

 ...equipped with a hydraulically powered bed to transport and dump material. The ideal candidate is safety focused, pays attention to...  ...Demands Regularly required to Sit Use hands to finger, handle, or feel Reach with hands and arms Frequently required to... 

ExcelliSearch, Inc.

Lead SailPoint Developer Job at ExcelliSearch, Inc.

 ...like SSO, MFA, PAM, across on-prem, distributed, and SaaS environments. ~ Experienced with SaaS solutions and cloud environments (AWS, Azure) preferred. ~ Prior work in a Lead role, mentoring more junior developers. ~ Excellent customer facing skills, able to communicate... 

Newport Associates

(Virtual) Scheduling Assistant Job at Newport Associates

 ...you someone who loves travel and helping others plan incredible experiences? Join our growing team as a Remote Travel Specialist. This...  ...options that showcase our premium service. Ongoing Support: Assist clients with trip updates and changes, ensuring a smooth... 

Sacred Heart Academy

Spanish Teacher Job at Sacred Heart Academy

Sacred Heart Academy is seeking a part-time or full-time Spanish teacher for the 2025-2026 school year. A part-time position entails teaching Spanish to sixth through eighth-grade students four days a week. Interested candidates should submit a cover letter, resume, and...