Job Description

About the Role

The QA Manager owns the quality of deliverables. This ownership does not include building the test cases for the team, but to ensure that those exist and that they are run properly. Furthermore, this role requires technical knowledge to understand how to raise the quality of the technical delivery, including test coverage, unit testing quality and integration testing quality.

This team member will join the product life cycle process and be part of the design cycle from the Product Memo to the Release Memo and final release to PROD. The involvement from the QA Manager will help define quality KPIs based on the project and deliverables.

When a release is going to happen, this person will gauge the level of quality of the procedures involved in the release as well as the quality of the tests required to gate the deployment. This also includes documentation and guides provided to the clients.

Responsibilities

• Monitoring, evaluating, managing and executing automated and manual testing processes
• Own our test case management tools
• Ensuring software products and services consistently meet or exceed customer expectations by developing and executing comprehensive test plans
• Ensure all production releases adhere to the release management procedures
• Conduct internal studies and/or audits on product development team activities to evaluate if processes and deliverables fulfill requirements for quality
• Providing subject matter expertise to product development teams on quality assurance methodologies
• Collects metrics on software releases and incidents and communicates that information throughout the organization
• Collects metrics on client management and deliveries and communicates that information throughout the organization
• Supports development and delivery of training in quality matters
• Own the documentation of code and business processes, ensuring they are clear and easy to follow for ongoing maintenance
• Ensure clients satisfaction level is up to required standards (NPS and surveys)
• Ensure quality of deliveries to clients is up to required standards
• Gatekeep the releases to uphold maximum quality standards

Requirements

• 8+ years of experience as a QA or release manager in the financial services field
• Experience with test case management tools (e.g. TestRail)
• Excellent written and communication skills
• Product mindset
• In-depth knowledge of one or more end-to-end SDLC methodologies

Benefits

We believe a happy, motivated, and healthy team is the best way to succeed. We offer the following benefits:

• Chance to earn equity
• Maternity & Paternity leave
• WeWork Membership
• WFH Yearly Stipend
• L&D Stipend (after 6 months)

About Zero Hash

Zero Hash's full stack financial infrastructure seamlessly connects fiat, crypto and stablecoins, enabling a better way to move and transfer money and value globally. Zero Hash provides the complete technical infrastructure (delivered through API and SDK) as well as the global regulatory stack to easily and compliantly send, receive, store, and convert fiat, crypto, and stablecoins, in one platform.

Start-ups, enterprises and Fortune 500 companies, including Stripe, Interactive Brokers, Shift4, Franklin Templeton, and MoonPay embed our infrastructure to power a diverse range of use cases: cross-border payments, commerce, trading, remittance, payroll, tokenization, wallets and on and off-ramps.

Backed by Interactive Brokers, Point72 Ventures, NYCA, Bain Capital, and tastytrade.

The Zero Hash Culture

All Zero Hash employees are guided by the following characteristics and core principles:

• Independence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do.

• Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and ​make a difference every day.

• Collaborative - A good attitude and respect for others. We're teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.

• Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.

• Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.

• Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.

• Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.

• Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.

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For candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with your email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.

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