Job Description

Overview:

The Warranty Administrator is responsible for overseeing corporate warranty policies, processing repair orders for warranty claims, managing departmental accounting records, and supporting budget and expense planning. This role plays a key part in maintaining warranty compliance, ensuring timely claim processing, and supporting business operations through reporting, systems administration, and cross-department collaboration.

Key Responsibilities

Warranty Operations & Compliance:

• Ensure compliance with corporate warranty policies and procedures.

• Review and update warranty policy documentation as necessary.

• Process repair orders and ensure timely and accurate warranty claim payments.

Financial & Record Management:

• Maintain accurate accounting records related to warranty transactions.

• Assist with financial reporting and analysis related to warranty costs.

• Support the Department Manager in budget planning and expense allocation.

Reporting & Data Management:

• Create and maintain reports and databases to support warranty, vehicle repair, and business operations.

• Provide data insights and analysis to improve department performance.

Technology & Systems Oversight:

• Oversee department business automation equipment and software.

• Ensure data integrity, system security, and efficient use of tools.

• Act as System Administrator for:

  • x-time (Web Scheduler): Manage scheduling/tracking of warranty repairs; provide training and user support.

  • DealerCONNECT for PQRC: Manage access, functionality, and provide feedback on proposed application revisions.

Corporate & Cross-Team Collaboration:

• Work closely with Corporate Warranty Administration to review draft bulletins and system updates.

• Liaise with DealerCONNECT and the Detroit Warranty Administrators Guild.

• Test new application revisions and submit user feedback for improvements.

Warranty Parts Return Coordination:

• Develop and maintain systems to process and track warranty parts return documentation efficiently.

Operational Support:

• Partner with the Shop Operations Manager to support shop productivity tracking and reporting.

• Assist in organizing department Town Halls and special events.

Qualifications:

• Bachelor's degree in Business Administration, Automotive Technology, or a related field.

• Minimum of 3 years experience in warranty administration or a similar role.

• Strong understanding of automotive warranty policies and procedures.

• Proficiency in systems like x-time and DealerCONNECT.

• Strong organizational, leadership, and analytical skills.

• Effective communication and interpersonal abilities.

• Ability to work cross-functionally and manage multiple priorities.

Working Conditions:

• Frequent presence on the shop floor.

• Must be able to stand and walk for extended periods and cover long distances.

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