Job Description

ESSENTIAL FUNCTIONS:
* Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.
* Patient Inquiries: Respond to incoming calls, emails, and in-person inquiries from
patients regarding their billing, payment options, insurance coverage, and account
balances. Provide clear, accurate, and timely responses to all inquiries.
* Billing Explanation: Explain patient bills, insurance coverage, and financial
responsibilities in an easy-to-understand manner. Ensure patients are aware of their charges, insurance adjustments, and any out-of-pocket costs.
* Payment Assistance: Assist patients in making payments, setting up payment
plans/Good Faith Estimates, and explaining financial assistance options available to
them. Ensure timely collection of payments and follow up on outstanding balances.
* Insurance Verification: Assist patients with understanding their insurance benefits,
including deductibles, copayments, coinsurance, and coverage limits. Collaborate with
the insurance verification team to clarify billing issues and resolve discrepancies.
* Account Research and Resolution: Investigate patient accounts to resolve
discrepancies, errors, or unclear charges. Work with the billing and coding teams to
ensure that accounts are accurate and up-to-date.
* Payment Processing: Assist patients with processing payments over the phone, online,
or through other accepted methods. Apply payments to the appropriate accounts and
ensure accurate tracking of payment history.
* Customer Satisfaction: Maintain a high level of professionalism and empathy while
providing customer support. Strive for a positive experience for all patients by handling
concerns efficiently and effectively.
* Documentation: Maintain accurate and detailed notes of patient interactions, including
inquiries, complaints, payments, and resolutions. Ensure that all records are up-to-date
and comply with HIPAA regulations.
* Collaboration: Work closely with other revenue cycle departments, including billing,
coding, and collections, to resolve issues and improve the overall patient experience.

GENERAL DUTIES:
* Customer-focused attitude with the ability to handle difficult or upset patients
calmly and professionally.
* Basic understanding of healthcare billing and insurance processes (e.g.,
deductibles, copays, and billing codes).
* Excellent organizational skills with the ability to manage multiple tasks
simultaneously.
* Strong communication skills, both verbal and written, with the ability to explain
complex billing and insurance information to patients.
* Knowledge of HIPAA regulations and healthcare compliance.
6. Proficiency with healthcare management software and Electronic Health Record
(EHR) systems (e.g., Epic, Cerner, PCIS, ECW). Strong problem-solving skills
and the ability to research and resolve issues effectively

Wage starts at $17.00 and goes up with experience

Opening Info: Open until filled.

Immunizations required for employment

FHW offers a full benefits package including:

FOR ALL EMPLOYEES:

Employee Assistance Program

403 (B) with 4% match from FHW and zero day vesting schedule

FOR FULL TIME EMPLOYEES WORKING AT LEAST 30 HOURS A WEEK

Medical Plan Options:

PPO plan with copay/coinsurance and lower deductible

High Deductible Health Plan with the option for a Health Savings Account.
Telemedicine includes in both plan options.

Dental

Vision

Life Insurance/ Accidental Death and Dismemberment Insurance

Disability Insurance with a Short and Long Term Option.

Critical Illness and Accident Plans

Cafeteria Options: Health Reimbursement/ Flex Savings / Dependent Childcare

A host of other options to include: Pet Insurance, Identity Protection, Travel protection.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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