About Hive
Hive is one of the fastest growing startups in the Project Management arena, helping teams at leading companies like Marriott, United Airlines and Google move faster with our AI-powered Project Management platform.
About the Role
Hive’s Customer Success team is the driving force behind long-term customer relationships, spearheading onboarding, adoption, and retention. As a Senior Customer Success Manager, you'll be the ultimate owner of your portfolio's success, orchestrating everything from initial launch to deep, organization-wide adoption of Hive. You'll also be instrumental in identifying opportunities to grow our partnerships and ensure Hive becomes an indispensable asset for our customers.
The ideal Senior Customer Success Manager is a skilled relationship builder who can engage with everyone from C-level executives to front-line users. They possess a powerful blend of deep customer empathy, the ability to translate adoption data into actionable strategies, and commercial acumen. Above all, they are action-oriented and demonstrate accountability in driving customer success.
This is a hybrid role based in New York with preference for candidates who will commit to 3 days per week in our Manhattan office.
Responsibilities
Customer Onboarding and Coaching
Ongoing Adoption
Retention and Expansion
Internal Collaboration and Development
About you
Hive encourages applications from all backgrounds and we are committed to building a team that is made up of diverse skills, experiences, and abilities. We are committed to diversity, equality, and inclusion in our workforce.
Benefits
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