Job Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod’s most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn’s private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn’s restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.

The Weddings and Event Manager will be responsible for but not limited to the o verall operations of catering events such as weddings, meetings, parties, reunions, etc.; This includes the planning, preparation, and execution of the events.

Thorough knowledge of Food & Beverage outlet and catering operations including foods, beverages, service techniques, and guest interaction.

• Be familiar with all the resorts services/features and local attractions in order to assist the guest
• Greets all guests with enthusiasm and friendliness and maintain positive guest relations at all times
• Effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Provides the highest level of service in accordance with our standards
• Conduct sites for client appointments and walk-in inquiries
• Detail the event with the client
• Work with the client, Director of Food & Beverage and Chef to create a proper menu
• Be available to the client pre-event and present during the event
• Responsible for the appearance of the event room and all decoration details
• See the event through to its final stage of client feedback
• Responsible for obtaining all direct bill and credit approvals of groups arriving at the property.
• Responsible for the review of all bills that are sent to the client. In reviewing bills, they should be accurate and timely to maximize return business.
• Act as a liaison between the sales and operations department of the hotel to ensure a successful event for the clients and all the client’s needs are met and communicated accurately and efficiently to all departments of the hotel.
• Compile all Banquet Event Orders and group resumes for Catering and Conference groups.
• Coordinates all audiovisual requirements of the client and ensures that proper equipment is ordered.
• Participate in weekly sales meetings and operations meetings to communicate the upcoming client’s and group’s needs.
• Develops relationships with guests
• Communicates with food and beverage staff to ensure guest satisfaction
• Maintains complete knowledge of and comply with all department policies/service procedures and standards
• Performs related tasks and functions as requested by director
• In addition to performance of the essential functions, this position may be required to perform a combination of additional supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel

• Must have wedding planning experience
• College degree required or any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and experience.
• Positive attitude, service-minded with excellent people skills
• Team player
• Must be able to multi-task
• Strong attention to detail and organization
• Clear and concise written and verbal communication skills
• Must be able to work flexible shifts and schedules, including weekends and holidays
• Must be able to lift and carry at least 50lbs
• Must be able to stand, walk, lift, and bend for long periods of time
• Must be quick on their feet and adept at handling stressful situations seamlessly
• Strong computer skills

Job Tags

Similar Jobs