Pit Supervisor Job at Havasu Landing Casino, Havasu, AZ

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  • Havasu Landing Casino
  • Havasu, AZ

Job Description

INDIAN PREFERENCE POLICY: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (Title 25, USC. Section 472).

POSITION: PIT SUPERVISOR
DEPARTMENT: TABLE GAMES
REPORTS TO: GENERAL MANAGER

QUALIFICATIONS:
  • Must be age 21 or older and qualify for a gaming license
  • Cannot be convicted of a felony
  • Technical training and or experience in table games required
  • Minimum 2 years of experience as a dealer of at least 2 table games in a casino with I year in a professional, supervisory position within a casino environment
  • Must be familiar with all table games in the casino
  • Cannot be colorblind
DUTIES AND RESPONSIBILITIES:
  • Responsible for the effective supervision and organization of staff and games, ensuring optimum revenues and customer satisfaction
  • Must have a full understanding of all gaming laws, internal controls, and procedures of Havasu Landing Casino
  • Responsible for the proper handling of all incidents in the pit of an irregular nature (i.e., disputes, drunk or disorderly behavior, high rollers, large losers)
  • Must be able to inform Senior Management of major changes in the pit and the incoming Pit Supervisor at shift change of all relevant information concerning customers and staff
  • Must be able to supervise the opening and closing of tables and verification of float balances
  • Must have the ability to determine accurate table fills; credits and communication with the cashiering department are essential
  • Responsibilities include correcting mistakes made by supervisors or dealers on the tables, ensuring the efficient running of all games through effective staff development and regular facilitation of the employee performance appraisal process
  • In conjunction with the shift manager, the Pit Supervisor must have the ability to determine the staffing levels and number of open tables based on business demands
  • Must be able to establish high standards for customer relations, ensuring those standards are maintained and identification of good customers for the Players Club are fundamental responsibilities of this position
  • Ability to manage disputes which are brought to the attention of the Supervisor, and must be handled in a diplomatic manner with the customer while providing support for the staff member
  • Ability to complete paperwork accurately and in a timely manner in accordance with Havasu Landing Casino procedures
  • Must be willing to work nights, weekends, and holidays
  • Other duties as assigned
PHYICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for extended periods of time. The employee is regularly required to s ee, walk, talk, and hear as well as using hands to handle, feel and reach gaming equipment (cards, chips, shuffle devices, etc.). The employee m ust occasionally lift and/or move up to 25 pounds, be able to identify colors, turn their upper body at least 60 degrees, and be able to work with others while maintaining a positive and professional demeanor.

PUBLIC RELATIONS:
Important attributes of any employee of the Havasu Landing Casino, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well-informed about the casino, pleasant, courteous, and cooperative, and to act in a manner to command the respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the casino.

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Tags

Full time, Shift work, Night shift, Weekend work,

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