Job Description

Overview:

The Project Coordinator will be responsible for working directly with the Sales Representatives to aid in driving success in the segment. The ideal candidate is responsible for managing multiple projects from the initial take-off to the point of sale through final project close-out to maximize customer satisfaction and project profitability. The Project Coordinator will need to read through complex documents to produce accurate documents to be used in the field. The Project Coordinator will also need to communicate clearly with both internal and external customers while maintaining schedules and supplying an industry leading customer experience.

Responsibilities:

• Manage Retail Projects in Pella Service and Installation [PSI] and Order Management System [OMS]
• Monitors installation revision dates to ensure timely shipping, transfer, and delivery of product into the warehouse.
• Assume all communication responsibilities with the customers regarding their projects
• Responsible for daily PSI updates with Installation Manager
• Train installation crews on PSI and audit their accounts regularly to ensure they are updated to reflect accurate availability.
• Responsible for coordinating product ordering for Recoveries, including rescheduling with the customer.
• Processes returned merchandise via the Returned Goods Authorized [RGA] process to facilitate customer refunds and company cancellation fees. 
• Coordinates service repair arrangements between the Service Techs and homeowners and/or builders.
• Weekly meetings with Installation Manager to review installation crews: review both strengths and weakness of each to better manage PSI.
• Partner with Installation Manager to document poor CSR and FTC: design plans for improvement.
• Ensure compliance for document handling for all EPA guidelines concerning lead jobs.
• Ensure permits are pulled for all jobs that are necessary
• Back up Retail Purchaser: assist in booking orders and recoveries as necessary to cover for absences and excessive workload
• Responsible for cataloging pictures of jobs sites both prior to and after installation for marketing as well as liability.
• Review jobsite photos regularly with Installation Manager to ensure Pella standards are met for both the 10 year installation warranty as well as upholding the Pella Promise installation experience.
• Assist Installation Manager in “kitting jobs”: audit for caulking, coil, tape, foam, trim… to improve FTC.
• Set up and coordinate all custom finishing and value added services with sub-contractors to maintain installation date.
• Continuous Last Revision Date (LRD) management to ensure timely receipt and delivery of product.
• Answers multi-line phone systems and routes calls accordingly.
• Works within established safety practices on the job.

• Two years of related sales assistant experience, ideally in the construction industry.
• Computer proficiency and the skill and ability to use company software (specifically PSI & OMS) and product scanners.
• Ability to accurately calculate figures and apply concepts of basic accounting.
• Ability to establish rapport, present information, and respond to questions from contractors and sales people.
• Problem resolution skills.
• Ability to partner with sales people to meet and exceed customer’s service expectations.
• Time management skills.
• Multi-task orientation.
• The ability to get along with others.

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