Job Description

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The Lending Business Systems Analyst is accountable for the ongoing enhancement and maintenance of the Lending Point of Sale and Loan Origination Systems. Key responsibilities include eliciting and documenting user requirements, contributing to managed releases for system improvements, delivering on Strategic Initiative project objectives, and providing support for issue resolution. The role involves close collaboration with business subject matter experts and assists other teams within Mortgage Systems Administration.

As our Lending Business Systems Analyst, you will:

• Collect, evaluate, and document user requirements for applications across IWPB Lending and other business units
• Advise on optimal solutions and provide guidance for systems change requests originating from business units
• Act as a liaison between HSBC Technology Service, external vendors, and relevant stakeholders to ensure user requirements are accurately defined and effectively implemented
• Design, review, and execute comprehensive testing scenarios and scripts to validate system functionality
• Collaborate with business groups, Systems Administration, and HSBC Technology Serviceto identify, report, and resolve system defects
• Support business User Acceptance Testing (UAT), including planning, preparation, and execution activities as required
• Coordinate project activities, manage deliverables, and track project status throughout development and post-implementation phases
• Regularly monitor the effectiveness of systems during business-as-usual operations and facilitate coordination with other departments as necessary

You’ll likely have the following qualifications to succeed in this role:

• Business Analyst experience as well as knowledge of Lending Point of Sale and Loan Originations Systems
• Bank, Lending business, Lending systems related experience or equivalent
• Minimum of associate’s degree in business, management information systems, related field or equivalent experience
• Proven communications, organizational, analytical, administrative, problem-solving, project management and interpersonal skills
• Proficiency with personal computers as well as pertinent HSBC systems and software
• Experience with C# and Visual Basic it's a plus
• Ability to meet project deadlines and objectives independently and within a team

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

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