Job Description

Job Location: Philadelphia, PA (Onsite)

About the job you’re considering

In this role, you will manage the complete release quality and triage lifecycle, including deployment, triage, mitigation, and tool development for software release operations. You will be triaging any networking/Wi-Fi /HDMI/BLE issues by retrieving and analyzing the data from the cloud, root cause the issue and raise it with the concerned team.

Join Capgemini to be part of our ambitious team, where you can excel in a fast-paced environment and contribute to the success of our service delivery. Apply now and become part of our world-class team.

Your role

• Fix, diagnose, and resolve problems using Linux systems and networking protocols, including packet capture analysis.
• Diagnose and resolve issues in broadband devices, covering various components like connectivity (Wi-Fi, Ethernet), network protocols, security (WPA) etc.
• Investigation analysis of RDK middleware issues, including source code review, to identify root causes in the middleware and platform.
• Resolve issues related to entertainment devices in various components including Media player, Audio/Video streaming protocols, Web browser, HDMI, Bluetooth, WiFi/Ethernet.
• Develop anomaly detection techniques and data-driven solutions to identify and address system issues. Apply AWS technologies (S3, Athena, Quick Sight) for data management and visualization.
• Architect and implement DevOps solutions for operational improvement.
• Ensuring timely and high-quality software releases across various devices using proactive monitoring of metrics and alerting.
• Design and enhance operational tools to improve system performance.
• Analyze data from millions of field devices to provide insights and support decision-making.
• Compare the metrics globally across various device models.
• Respond immediately to critical field issues, resolve their triggers, and mitigate them.
• Lead teams, mentor colleagues, and communicate technical insights efficiently to collaborators.

Skills and Experience

• 5+ years of hands-on experience with C/C++ programming and Linux environments.
• Embedded Systems experience in Networking/Wifi/HDMI/BLE.
• Proficient in defect tracking and project management tools, including Jira.
• Experienced in source control management (SCM) using Git and GitHub.
• Expertise in log management and analysis with tools like Elastic Stack (ELK), Splunk, and Grafana for efficient data visualization and system monitoring.
• Proficient in at least one scripting language such as BASH, Go, or Python.
• Experience with monitoring systems (i.e. Datadog, CloudWatch, etc.).
• Familiarity with continuous integration/deployment processes and tools such as Jenkins, Concourse etc.
• Experience AWS, Azure or other cloud infrastructure.
• Knowledge and experience in Set-top boxes, Broadband Gateways, Networking or Home Security domain is plus.
• Experience leading and mentoring small teams of engineers.

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Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini Engineering

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has 65,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities &

Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.

Capgemini Engineering is an integral part of the Capgemini Group, a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

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Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

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