Job Description

Human Capital / Non-Employee Talent Efficiency Program Manager

The Human Capital / Non-Employee Talent Efficiency Manager will be responsible for overseeing and optimizing the firm’s expenditures related to non-employee/human capital across a variety of sub-categories including consulting, advisory, legal and other third-party service providers.

This role will develop and execute cost management strategies, enhance vendor relationships, and ensure compliance with internal financial policies and external regulations. The ideal candidate has experience identifying key KPI’s and metrics to assist in driving operational excellence, process improvements, cost savings, and strategic initiatives to enhance efficiency across all managed services relationships. Collaborates closely with key cross-functional partners, including finance, Legal, Human Resources, Operations, Procurement and other various business units to ensure efficient program management, risk mitigation, and regulatory compliance.

Key Responsibilities:

• Develop and execute the Bank's overarching Human Capital / Non-Employee Talent acquisition and retention strategy to meet the continually evolving global sourcing needs of the bank.
• Oversee delivery of the Bank's global, non-employee human capital servicing needs, including temporary labor, project-based labor, skill-based labor, Business Process Outsourcing (BPO).
• Establish a metric-based expense model to profile expenses and drive active decisions.
• Lead in the development of a C-Suite dashboard
• Oversee the integration of internal FP&A systems to the Bank’s VMS system
• Apply industry best practice to advance the Firms strategy for consultant onboarding including with initial focus of the US talent pool and then expanding globally given regional nuances.
• Analyze, monitor, and report on in-scope expenses to identify cost-saving opportunities.
• Develop and implement strategic process to optimize spending without compromising business needs.
• Partner with internal stakeholders to forecast, budget, and track expenses related to this cost category.
• Benchmark costs against industry standards and identify areas for improvement.

Vendor & Contract Management

• Set vendor and engagement strategy, manage providers, and ensure optimal leveraging of the firm's inventory of Non-Employee Talent. Understand individual needs, effectively address challenges, and provide impactful solutions for the client.
• Negotiate and manage contracts with 3rd party vendors that include consultants, auditors, and other service providers such as law firms
• Assess vendor performance, ensuring service levels meet contractual obligations and business expectations.
• Work with Legal, Compliance, and Finance teams to ensure adherence to procurement policies and regulatory requirements.

Stakeholder Collaboration

• Partner with Human Resources, Strategic Sourcing, Legal, Compliance, Risk, Technology, and Third-Party Risk Management to ensure seamless program execution.
• Act as the primary liaison between Finance, Procurement, and Business Units to align Non-Employee services expenditures with strategic goals.
• Provide senior management with insights and recommendations on expense trends and cost control measures.
• Develop and deliver reports on expense analytics, savings initiatives, and vendor performance to key stakeholders.

Process Improvement & Program Governance

• Continually assess short and long-range staff augmentation and global resourcing managed services requirements for the organization. Recommend solutions that align with the Bank's strategic direction, incorporate industry best practices, and addresses internal requirements of the organization.
• Enhance policies and procedures for managing professional services expenses.
• Implement best practices for expense tracking, invoice review, and payment approvals.
• Ensure compliance with internal controls, risk management protocols, and external financial regulations.

Qualifications & Experience :

• Bachelor’s degree in human resources, Business Management, Supply Chain Management, or related field and a minimum of 9 years of proven procurement, human capital management, and/or project management experience
• Certified Contingent Workforce Professional (CCWP) certificate preferred
• General understanding of Banking technologies and operation
• Proven experience in leading professional services, non-employee service-delivery teams
• Exceptional leadership skills
• Exceptional communication skills
• Exceptional stakeholder management skills

Job Tags

Similar Jobs